Our customer service is handled via chat and email.
Placing your orders
Please be sure to view our sizing chart or ask our customer service team via chat or facebook how it fits before ordering, once your order is placed. Please make sure to verify your mailing address before check out. No changes can be made. No Exceptions.
We must be contacted within 7 days of delivery date shown on your USPS tracking number. All items sent back to us must be in original & unused condition in order to receive an exchange for the same item, if we no longer have that item you will receive a store credit. Any discounts or promotions used at the time of your purchase cannot be transferred over to the new purchase. Please Note: ALL Customers are responsible for all the shipment costs to return any item to Rags & Royal and that exchanges can take up to 3 business days after we receive it to be completely processed.
HOLIDAY SHIPPING UPDATE: During the holidays, please be considerate and expect delayed shipping times. Standard shipping is within 2-4 business days on all ready to ship items and extended to 6-9 business days are on all graphic tees through the end of 2021.
Once your item has shipped and you receive tracking, please allow 1-2 days for the tracking to update before reaching out to us. If there is no movement on your tracking for 10 days, please see the information below on how to start a claim with UPS, USPS or Route if you purchased Route Shipping Insurance.
We will not re-send orders that are not updating within USPS system, as your package IS on the way. If your order has not moved after 15 business days, please reach out to us.
Please note: We are still in a global Pandemic and ask for your patience and understanding of safety for our employees. We understand how important your order is and we aim to fulfill orders as fast as humanly possible.
We ship through the USPS + UPS.
If an order is shipped from Rags & Royal to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. Rags & Royal WILL NOT assume responsibility for lost or stolen packages.
If your tracking shows "delivered" and you have not received your package, The Lace Cactus IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
We ask that you please make sure your shipping address is correct before completing the checkout process. If the shipping information you provide is not accurate, we ask that you email us at firstname.lastname@example.org within 45 minutes of your purchase. Please use email subject "Address Change - Name + Order Number".
We accept major credit cards. If you change your mind about your order we need to be contacted within 24 hours for cancellation.
Any Email received after 5pm PST Friday thru Sunday will be responded to on our next business day of Monday, Unless Monday is a national holiday. We try to do our best to respond to emails within 48 hours and we do respond to emails in the order in which they were received between the hours of 9am - 6pm PST Monday thru Friday.
M-F 8AM - 5PM PST
Order inquiries Email: email@example.com