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Customer Service

Our customer service is handled via chat and email.


 Turn-Around Time

Items ship same day or next business day if your order is placed after 6pm PST. ALL items are shipped USPS please allow 2 to 3 days for items to arrive to your doorstep.

Placing your orders

Please be sure to view our sizing chart or ask our customer service team via chat or facebook how it fits before ordering, once your order is placed. Please make sure to verify your mailing address before check out. No changes can be made. No Exceptions.



We must be contacted within 7 days of delivery date shown on your USPS tracking number. All items sent back to us must be in original & unused condition in order to receive an exchange for the same item, if we no longer have that item you will receive a store credit. Any discounts or promotions used at the time of your purchase cannot be transferred over to the new purchase. Please Note: ALL Customers are responsible for all the shipment costs to return any item to Rags & Royal and that exchanges can take up to 3 business days after we receive it to be completely processed.

Rags & Royal is not responsible for any lost, damaged, or stolen packages. Our products are not shipped with insurance, however If you wish to add insurance to protect against the above instances, then before placing your order email me at
Please use email subject "Adding Insurance". Once USPS accepts your package we no longer have control on how it's handled, please be sure to contact your local USPS office for information on your package. Your tracking number will be sent to the email address that you used at checkout. Our shipping labels are printed daily in batches, therefore receiving a shipment notification from us does not mean your order has been shipped, but it does mean we are working on your order and that the label has been created. We are not responsible for placing claims on packages that are lost or damaged it is up to the buyer to file a claim with USPS.

Address Changes

We ask that you please make sure your shipping address is correct before completing the checkout process. If the shipping information you provide is not accurate, we ask that you email us at within 45 minutes of your purchase. Please use email subject "Address Change - Name + Order Number".


We accept major credit cards. If you change your mind about your order we need to be contacted within 24 hours for cancellation.


Any Email received after 5pm PST Friday thru Sunday will be responded to on our next business day of Monday, Unless Monday is a national holiday. We try to do our best to respond to emails within 48 hours and we do respond to emails in the order in which they were received between the hours of 9am - 6pm PST Monday thru Friday. 


Contact Us


Order inquiries Email: 


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