Our customer service is handled via email and we will be closed from Dec 30 - Jan 01 and We will return back to work on Tue. Jan. 2nd 2018 

For gift exchanges inquires: 

exchanges@ragsandroyal.com

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Refund Policy

ALL sales are final.

Our NEW turn-Around Time

Please allow 3 weeks processing + 3-4 business days for shipping on in-stock items to arrive to your doorstep.

Placing your orders

Being that all of our items are made to order please be sure to view our sizing chart or how it fits videos before ordering, once your order is placed, all sales are final. Please make sure to verify all items being purchased before checkout. No changes can be made. No Exceptions.

Returns

Being that all of our items are made to order - ALL sales are final.

Exchanges

We must be contacted within 7 days of delivery date shown on your USPS tracking number. All items sent back to us must be in original & unused condition in order to receive a R&R shop credit for the dollar amount in which the item was originally purchased for. Any discounts or promotions used at the time of your purchase cannot be transferred over to the new purchase. Please Note: ALL Customers are responsible for all the shipment costs to return any item to Rags & Royal and that exchanges can take up to 7 business days after we receive it to be completely processed.

Shipping
Rags & Royal is not responsible for any lost, damaged, or stolen packages. Our products are not shipped with insurance, however If you wish to add insurance to protect against the above instances, then before placing your order email me at contact@ragsandroyal.com
Please use email subject "Adding Insurance". Once USPS accepts your package we no longer have control on how it's handled, please be sure to contact your local USPS office for information on your package. Your tracking number will be sent to the email address that you used at checkout. Our shipping labels are printed daily in batches, therefore receiving a shipment notification from us does not mean your order has been shipped, but it does mean we are working on your order and that the label has been created. We are not responsible for placing claims on packages that are lost or damaged it is up to the buyer to file a claim with USPS.

Process Here at Rags & Royal we screen print on blank t-shirts, we don't use iron-on's or heat-press. On our screen printed apparel we use pre-made t-shirts from American Apparel, Bella Canvas, Next Level & Kavio. Since we are not the manufacture of these pre-made t-shirts, some of the mills that carry them can be out of stock from time to time. This could cause a delay in the turnaround time of your order, however you will be notified via email as soon as we are aware of this delay.  

UPDATED 9/21/2017

 

Address Changes

We ask that you please make sure your shipping address is correct before completing the checkout process. If the shipping information you provide is not accurate, we ask that you email us at contact@ragsandroyal.com within 45 minutes of your purchase. Please use email subject "Address Change - Name + Order Number".

Payments

We accept major credit cards and Paypal. If you change your mind about your order we need to be contacted within 24 hours for cancellation.

Emails: 

Any Email received after 5pm PST Friday thru Sunday will be responded to on our next business day of Monday. We try to do our best to respond to emails within 48 hours and we do respond to emails in the order in which they were received between the hours of 9am - 1pm PST Monday thru Friday. 

 

Contact Us

M-F 8AM - 5PM PST

Order inquiries Email: contact@ragsandroyal.com 

Exchanges Email: exchanges@ragsandroyal.com

Business Opportunities, Email: opportunities@ragsandroyal.com

1001 W. Imperial Hwy #2211 La Habra, CA 90631